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Our Car Claim Management Service Giving You Peace Of Mind
Whether you’ve been in an accident or had a minor scrape it can be a hassle dealing with insurers and getting your vehicle fixed. EvolveArc provides the answer dealing with the insurers on your behalf when you need to make a claim.
It doesn’t matter whether you’re at fault or not, or even if you’re not sure who’s to blame – our experts will talk you through the different options and advise you on the best way forward.
How does it work?
It starts with a single phone call to our dedicated customer advisers who listen to your situation and advise you on the best course of action whether that’s pursuing a claim through the other party’s insurers, making a claim via your own insurance or paying for any repairs privately.
We action any claims on the same day you call us and arrange to have your car assessed, either by asking you to send us photos or by bringing it in for our inspectors to take a look.
Once we have seen the damage, we request the necessary approvals from the insurer and order parts. Your vehicle is usually in one of our three centres within 48 hours.
You’ll be regularly updated throughout the process, so you always know what stage we’re at and if there are any unexpected delays. For example, if we find hidden damage and need to order further parts.
Most repairs take seven days with complex ones a little longer and minor surface repairs just a few days.
The benefits of using EvolveArc
There are plenty of benefits to using EvolveArc to process your accident claim:
Outstanding customer service
We make our customers our priority, it is central to everything we do. You can be sure the service you receive from us will be of the highest quality
One point of contact
We are a one-stop shop for your accident repair needs. We deal with everything (insurers, third party insurers etc) on your behalf.
Constant communication
You’ll be kept in the loop throughout the entire process. Unlike some garages which go silent or provide incorrect information, we keep you fully updated at every stage.
Full transparency
You’ll know exactly what is happening and what the costs are (if any) at every stage. There are no nasty surprises.
Rapid service
Going through your insurer can sometimes lead to lengthy delays if their nominated repairers are fully booked. By using EvolveArc you can be assured that within 48 hours your vehicle will be onsite and undergoing repairs.
Courtesy car
It doesn’t matter if you’re to blame or not. We treat all customers equally and everyone has access to a courtesy car suitable for their needs.
Frequently asked questions
Yes, all repairs carried out by us are guaranteed and done to manufacturer quality and safety standards.
Yes, whether you’re at fault or not you will have a courtesy car for the duration of the repair.
By using EvolveArc you’ll receive an exemplary repair, and we will deal with the insurance company for you. You won’t be liable for the cost if the repair is being carried out under insurance simply because you choose your own garage. However, we will obtain the necessary approvals on your behalf to carry out the work.
Had an accident or bumped your car? Need to get your vehicle repaired fast? Contact us to discover how EvolveArc can help: 024 7509 0188
Pick from our three accident repair garages
Coventry
Unit 13 Boston Pl, Coventry CV6 5NN
024 7509 0188
Birmingham
249 Tyburn Rd, Birmingham B24 8NB
0121 758 5421
Leicester
12 Ashville Way, Leicester LE8 6NU
0116 243 6175