Car Accident Repair Process | Car Accident Claims Process UK

We understand it’s stressful dealing with insurers, paying excesses and making sure you have transport while the work takes place. Often, they’ll tell you if you nominate your own repairer and go directly to them you won’t get a courtesy car, there are no guarantees on work quality and the parts might be inferior.

We’re here to tell you that’s not the case.

Our first contact staff are trained to lighten the load, talk you through all the different options and get you booked in with minimum fuss. You’ll definitely get a courtesy car, and all work is guaranteed too.

All it takes is a single phone call or email to start the process and we’ll take care of the rest.

Get in touch

Call or email us to find out what your options are and receive a quote.

Vehicle damage assessment

You can either send us images or, if your vehicle is drivable, bring it to one of our centres to be assessed. We will take photos and either provide you with a direct quote or send images to your insurer or the third-party insurer for authorisation.

Appointment booking

As soon as your repair is approved, we’ll order parts, arrange a convenient time to collect your vehicle and drop off a courtesy car.

The repair process

Once your vehicle is on site, we carry out a full strip down to assess any unseen damage, order extra parts if required and update the quote if necessary. Relevant technicians are allotted time slots to ensure an efficient and fast repair process.

We keep you up to date

Throughout the repair you’ll receive regular calls and updates from our customer advisers keeping you informed of progress and any delays.

Quality control

At the end of the repair process your vehicle is subject to an in-depth inspection to ensure it’s up to manufacturer’s standards.

Complimentary valeting

Your vehicle is thoroughly cleaned, and our customer advisers get in touch with you to arrange a collection time.

Frequently asked questions

On average jobs take about seven days although this will vary depending on the nature and severity of the damage as well as the availability of parts. Some repairs can take as little as two days. Others, where we find hidden damage for example, may take over a week.

We always have more than one technician working on your vehicle to ensure maximum efficiency and we always keep you informed as the work progresses.

Yes, you will so you can be sure you’ll still have transport while the repair takes place.

Yes, we guarantee our work, so you have peace of mind. Our staff are Institute of the Motor Industry (IMI) qualified to conduct repairs using manufacturer standards and methods. We are monitored and audited twice a year and meet the British Standard 10125 for automotive repair.

If your car isn’t drivable, we aim to collect your car within 48 hours of you registering a claim with us.

We will offer the best possible options for you to make sure your policy will see the least possible or even no increase when renewing in future.

No, in the unlikely event there is an issue with your repair we will bring your car back in and rectify it.

Coventry

Unit 13 Boston Pl, Coventry CV6 5NN

024 7509 0188

Birmingham

249 Tyburn Rd, Birmingham B24 8NB

0121 758 5421

Leicester

12 Ashville Way, Leicester LE8 6NU

0116 243 6175

The team at Evolve have been very helpful in dealing with my car. Richard especially kept in touch to ensure I was fully in the loop about what was happening and offered useful advice on what to do next.I have felt very reassured throughout the whole process.

Kasey Markley

Repair work fantastic, after almost complete respray looks factory quality, a long waiting time before getting the vehicle in for the work but completed quicker than expected. No wonder a lengthy queue based on the work quality.

Sam Adams

Evolve were polite & professional throughout. The work on my bumper repairs and headlight replacement was completed to a high standard. Would definitely recommend

Andy Seddon

Got my car repaired here - would highly recommend! Richard and Dan were very helpful and always kept me informed about the process. Very quick to get it repaired and great response time in regards to any queries or questions.

Sam Kooner

Superb service. From the friendly customer service to the work that was done. Was hassle free and super quick. Would definitely recommend!

Vladimir Eiseb

Had a brilliant experience with this company. The gentlemen that own the business are so helpful. The man on the front desk showed a lot of concern for my well-being after my crash. Drove home with a curtesy car the same day. Brilliant customer service highly recommend.

Leah McCarthy

Brilliant service and very friendly customer service. Quick and clear communication, very thorough repairs. Collected my car from home, and even bought it back for me once repairs were completed. Would definitely recommend this company.

Abbie Cooke

Amazing customer service, everyone was kind and patient in explaining things to someone who clearly knew absolutely nothing about cars! Really went above and beyond to get repairs done on time for me. Thank you everyone :)

Ella Jones

They collected my car as soon as notified by insurance. Very friendly guys ,kept me updated on repair. Did an excellent job . Would highly recommend this company.

Vicky Emslie

Just had a great experience with Jack and his team. Very helpful from start to finish and quality job fixing dent on car. Pain free experience. Would definitely recommend to others.

Stephen Cross

Evole had my van which had been involved in an accident. From dealing with my insurance, the repair and the paint work they have done a fantastic job and more than happy with the results. Give these guys a go, highly recommended.

Jason Brown

Stress-Free Repairs! Our Seamless Car Accident Repair Process

Whether you’ve been in an accident or simply bumped your car, EvolveArc can organise the repairs you need, and fast.

How we look after you and your car...